Order Processing Time
Please note that all orders are processed within 1-2 business days (excluding weekends and holidays) after we receive your order. You can expect a notification email confirming the shipment of your order once it has been dispatched.
Shipping Rates and Delivery Times
We are pleased to offer free shipping worldwide for all our customers.
- Please allow 8-14 business days for delivery
Please note that these are estimated delivery times and may vary depending on your location and other factors.
Customs, Duties, and Taxes
Orders shipped outside of the United States may be subject to import duties, taxes (including VAT), and other charges once it reaches your destination country. CozyBand is not responsible for any additional fees incurred, and these charges will be your responsibility as the customer.
Tracking Your Order
Once your order has been shipped, you will receive an email notification from us containing a tracking number to check the status of your shipment. Please allow up to 48 hours for the tracking information to become available.
Delayed or Missing Orders
If you have not received your order within 21 days of receiving your shipping confirmation email, please contact our customer support team with your name and order number. We will promptly investigate the issue and assist you in resolving any problems.