Frequently Asked Questions

Please use the tracking link you received via email to view the status of your delivery.

Delivery usually takes 8–14 days. If it’s been longer than that, please reach out to us, and we’ll look into it for you right away.

Absolutely! Click the following link to view it:

📁 CozyBand User Manual
https://cdn.shopify.com/s/files/1/0585/6572/2280/files/CozyBand_-_User_Manual.png?v=1683205842https://cdn.shopify.com/s/files/1/0585/6572/2280/files/CozyBand_-_User_Manual.png?v=1683205842

Simply connect the included USB cable to the charging port. Connect the other end of the cable to your computer's USB port.

The charging port can be found via a small slit in the headband material behind the control module, as shown here:

The LED status light will be red while charging and will turn blue once complete.

It takes 1-2 hours to fully charge the battery.

The most common reason your CozyBand may sound quiet or muffled is that the actual individual speakers aren't positioned directly over your ears. 

Adjust the speakers within the headband material by sliding them into the correct position. Once over your ears, the sound should be loud and clear.

Yes! First remove the electronics from your CozyBand by sliding them out of the opening in the back of the headband material. Once removed, you can then hand or machine wash. Once dry, you can reinsert the electronics.

For step-by-step instructions, please see this video: