Frequently Asked Questions

These are the most frequently asked questions.

If your question is not answered here, please contact our support team by using our Contact Us page.


Please use the tracking link you received via email to view the status of your delivery.

Delivery within the USA takes 2-5 business days once shipped. Please allow 8-14 business days for international orders. If it has taken longer than these estimates, please contact us, and we will investigate further.

Using My CozyBand

Absolutely! Click the following link to view it:

📁 CozyBand User Manual

Simply connect the included micro USB cable to the charging port. Connect the other end of the cable to your computer's USB port.

The charging port can be found via a small slit in the headband material behind the control module, as shown here:

The LED status light will be red while charging and will turn blue once complete.

It takes 1-2 hours to fully charge the battery.

The most common reason your CozyBand may sound quiet or muffled is that the actual individual speakers aren't positioned directly over your ears. 

Adjust the speakers within the headband material by sliding them into the correct position. Once over your ears, the sound should be loud and clear.

Yes! First remove the electronics from your CozyBand by sliding them out of the opening in the back of the headband material. Once removed, you can then hand or machine wash. Once dry, you can reinsert the electronics.

For step-by-step instructions, please see this video: